Refund policy

 

Returns, Refunds and Cancellation:

Our policy lasts 7 days. If 7 days have gone by since delivered, unfortunately we can’t offer you a refund or exchange.

Domestic orders

• Cancellation of orders must be done within 24hrs from the time of order or before the item is shipped whichever is earliest.
• Your return request will be eligible on the following conditions:
  
• If the product is delivered to you in damaged/defective condition. (video required)
• If the wrong item is delivered to you like wrong size, colour, quantity.
• For products to be eligible for return, the product must be unused and in the same condition that you received it. It must also be in the original packaging
• Products can be returned within 7 days from the date of delivery only.
• Return and refund is not applicable for custom orders.
• The shipping charges on returns are to be borne by the customer.
• Cancellation of orders must be done within 24hrs from the time of order or before item is shipped whichever is earliest, for the customer to be eligible for a refund.
• Refunds will be processed only after the products are completely examined and approved by our quality control team.

International orders

• Return policy is not applicable for international orders. Nevertheless, a refund will be issued if the product is delivered in damaged/defective condition only (video required)
• Only the product cost will be refunded in case you receive damaged or defective items. The shipping cost for damaged products is non-refundable.

Refunds

• Once your return is received and examined, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days.

You can always contact us for any return question at support@partypanther.in.